Refunds, Returns & Exchanges
All jewelry items are made-to-order specifically for each customer and therefore are not eligible for returns or exchanges.
Once your jewelry purchase is put into production, it is no longer eligible for cancelation. If you email us and your jewelry purchase has not been put into production yet, it is eligible for cancelation.
Damaged / Defective Items
Quality is extremely important to us, so if your jewelry is damaged or defective upon arrival we are happy to fix or replace it for you. To initiate this process, please email us at firstname.lastname@example.org within 5 days of receiving your package. If it is indeed defective, we will ship you a replacement ring (with the same specifications) free of charge. Keep in mind that you must return the defective ring in its original packaging. If we determine the ring has been worn, it is not eligible for replacement.
Fred and Far is not liable for any products damaged or lost during shipping. If you received your order damaged due to shipping issues, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We reserve the right to refuse any exchange of any item that does not meet these requirements.
If a defective item is returned according to our terms above, and cannot be replaced, we will issue a full refund.